When will my order arrive?

All UK orders are shipped within 3 days (framed prints do take an extra couple of days, due to being made by hand!) If your order contains multiple items, then please note that prints will arrive separately from other items.


How much will it cost to ship my order?

Our products have different shipping rates, due to their weight and destination.

Shipping within the UK is £3.50 for unframed/framed prints and homeware. Prices for overseas orders can be found by adding items to your cart and visiting the checkout (no registration required).

Shipping within the UK is £1.00 for greetings cards. Prices for overseas orders can be found by adding items to your cart and visiting the checkout (no registration required).


How will you ship my order?

We ship our prints via 24 Tracked ParcelForce for UK destinations, and all other items via 2nd Royal Mail. 

All overseas orders are shipped by Tracked AirMail. 

Don’t forget, you’ll always see the shipping cost when you checkout!


Will I need to pay local tax or duties on my order?

We have 3 print warehouses located around the world! They are stationed in the UK, Europe and the USA. If your order is being shipped outside of the USA (E.g. To Canada) it may be liable to local taxes or duties. Another example… If you are located in Europe, then your order will be shipped from our Holland warehouse, and you are liable for any taxes that your country (outside of the EU) charges. Any such charges are your responsibility.

For all other items, they are shipped from our UK studio, and therefore, you are liable for any customs charges and country taxes at your destination.


How do I cancel my order?

You can cancel your order up to 24 hours after the order date. Simply send an email to studio@francescollett.com with 'Order cancellation' and your order number in the subject line.


Do you accept refunds?

All prints are printed to order therefore we cannot accept returns on the basis of a refund, unless faulty. Please contact us within 3 days of delivery, if faulty. 


Product description

Due to individual colour screen settings, colours may look slightly different to the real product. We do our best to give a full description of the items and we strongly recommend reading each product’s description for sizes, colours, material, design and postage before you go ahead with the purchase.

Delivered Items

On delivery of your Order please check that all items have been received.

Customs & Taxes

Please note that all shipments OUTSIDE the UK may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your Order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them before they will release your shipment. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.

Limitation of Liablilty

In no event will FRANCES COLLETT be liable to you, whether in contract, tort, by statute or otherwise for any special, indirect or consequential loss or damage arising out of or in connection with the sale of the Products to you, including without limitation: loss of business and/or Products, loss of goodwill, loss of profits, loss and/or corruption of data and/or damages awarded against you as a result of legal proceedings by any third party in relation to the Products, including any claim that the Products infringe the IPR of any third party. For the avoidance of doubt, neither the types of loss and/or damage specified above nor any similar types of loss and/or damage will constitute direct loss for the purposes of this agreement.

FRANCES COLLETT will not be liable to you for any acts, omissions or failures of third party sub-contractors used by me in delivering Products to you pursuant to Orders placed by you under these terms and conditions, including but not limited to intermediary suppliers of Products, service providers for the delivery of Products and service providers of the secure online e-commerce payment system on the Website.

Nothing in these terms and conditions will limit your statutory rights as a consumer.